If there is no active customer service window (i.e., a customer hasn't sent a message to create the customer service window) and no conversation sessions in progress, a business can send a message to an end-user using a template message. What is a Business Initiated Conversation? Thereafter you will have 24 hours to send additional messages to this customer without incurring additional cost. Assuming there is no active conversation in progress, sending your new response to the customer will trigger a new User Initiated Conversation and you will be billed for this once your response is delivered. When your customer sends a message to you for any inquiry, these messages are not charged. How does Sinch charge for customer care messages? The new tier selection will be activated at the start of the next month's billing cycle. Yes, the client selects a tier, but they may change this as often as they wish. Also, using the WhatsApp service along with the Sinch SaaS solution, may affect your price.ĭoes the client select a tier on the Sinch WhatsApp Pricing Plan? The offered price depends on the number of APIs you are using and the total messaging traffic you will process on a monthly basis. What are the key factors influencing WhatsApp price?
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